Technical Support Channels
A One–Hour Ticket Response Guarantee
We offer a sixty–minute response time guarantee for any ticket or e–mail that you submit to the customer support staff. We will speedily reply to all common inquiries and forward the case to our administrators if any additional assistance is required. If you make use of the Optional Managed Services package, we will perform any of the included tasks at a time that has been agreed upon upfront.
A First–Rate Support Service
Our client support team will be available to you 24/7 should you need assistance with the Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated server. And if you need assistance with the day–to–day admin tasks on your dedicated web hosting server, you can order the Optional Managed Services package, that includes data backup hard disk space, OS updates every week, installation and troubleshooting services, server monitoring and rebooting services, etc.
An Intuitive Help Area
Every Linux dedicated hosting server includes our free Control Panel, which features a circumstantial knowledge base plus a set of instructional video tutorials. Whenever you need help while working with the Control Panel, just push the Videos or Help buttons located in the top right corner.