1 hour ticket response
Timely support is our foremost task and that is the reason why we have a team of seasoned support engineers who are eager to provide a swift solution to any question that you could possibly have. Just submit your technical support ticket from the Control Panel and we’ll reply within 60 minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute client support ticket response time.
A Topflight Customer Support Service
Each member of our support staff has many years of experience in the Linux cloud web hosting world and most of them have been with us for at least five years. They are all eager to reply to all your queries in the most efficient manner possible.
An Intuitive Help Center Section
Included in the Control Panel is an easy–to–navigate Help section, which features a variety of information sources. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and web site management articles, check our step–by–step video tutorials or take a look at our F.A.Q. database.