24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting solutions well before you make an order or you are an existing client and you have a question or a difficulty, you'll be able to contact us any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any troubles which need extra time to analyze and fix. In contrast to a number of other website hosting suppliers, our trouble tickets have a warranted maximum reply time of just one hour, which means that no matter what the problem is, it'll be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you purchase a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and basic questions. Our agents can help you pick the best package or supply you with info about our servers, so as to check whether the system requirements for your sites are met. When you are an active customer, you'll also be able to contact us via email or through our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We warrant that if you use these 2 methods of communication, you'll receive a response within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other suppliers, even big ones, you can compare the reply time as it ordinarily takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or forvarious problems or questions about the pre-installed software the server comes with. If you have not obtained a virtual private server package yet, you are able to find out a lot more about our solutions by giving us a phone call or by employing the live chat service. For more technical issues, you are able to send an e-mail or open a ticket from your billing Control Panel and you will get assistance within less than one hour no matter the time of the day, even on holidays and weekends. The actual reply time usually does not exceed half an hour. If you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our administrators can help you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server plans that we offer come with 24/7 support via several methods of communication and with a one-hour max reply time guarantee. When you want to learn more about the packages or you have any kind of general or billing questions, you are able to phone one of the local numbers we have around the world or you may use our live chat support and consult with a live agent. For entirely tech problems that need assistance from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, since these channels are more appropriate to keep track of a given issue. The reply time for them rarely is more than 30 mins, therefore you can forget all about waiting for a whole day so as to get help. Our support service is available for all server-related issues, as well as the pre-installed software. In the event that you'd like to receive support for third-party apps, you can consider adding the Managed Services upgrade that we provide for all of the plans.