Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting is not separate from the hosting account. It’s included in our all-inclusive Hepsia Control Panel and you will be able to access it at any moment with just several mouse clicks, without needing to leave your hosting account. The ticketing system comes with a quick-search field, which will help you trace practically any support ticket that you have sent in the past, if needed. Plus, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to handle a given problem even before you actually open a ticket. The ticket response time is no more than 1 hour, which implies that you can get swift assistance at any particular moment and if our client care staff suggests that you should do something inside your hosting account, you can do it straight away without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s more efficient to manage everything in one location, which is why we have integrated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which comes with every semi-dedicated server package. This will permit you to handle the communication with our support team together with your hard disk space, which implies that you won’t need to remember one more user name for some other admin console. You’ll be able to submit a new ticket or to check the status of an old one with no more than a few clicks while you are browsing the content within your semi-dedicated account. Additionally, you can search through older tickets using a clever search functionality or have a look at relevant help articles, which contain solutions to commonly experienced difficulties. The inbuilt ticketing system is monitored 24-7 with the maximum ticket response time being just one hour, so there’ll always be somebody to help you out.