One-Hour Response Guarantee in Cloud Web Hosting
If you’re using one of our Linux cloud web hosting and you have an enquiry or chance upon some challenge, you can touch base with us 24/7/365 by opening a ticket or by writing an e-mail and we guarantee that you will receive a reply within the hour. In case the issue can be resolved, we will do it before we respond to you, whereas if there is something that you need to do on your end, we’ll supply you with all the needed details – what workable solutions to try out, what settings to check, etc. Normally, you’ll obtain a reply within less than thirty minutes, which suggests that waiting around for hours and hours or even for more than 1 day to receive support is something inconceivable. Our 1-hour reply guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a tech support ticket from your web hosting Control Panel or send an email connected with your semi-dedicated server, you’ll receive a reply within 60 minutes max. You can touch base with us whenever you want in regards to general, billing or technical matters and due to the fact that we will be at your disposal 24-7-365, you’ll invariably obtain help without any delay. Depending on the specific question or issue, we’ll supply you with more information, eliminate the complication if it’s been caused by something that is within our reach or advise you on what to do on your end in case you have to alter a certain setting for an Internet application that we cannot access. You can just forget about waiting for an entire day for each single reply. Actually, in most cases we respond to tickets and emails within no more than 20 to 25 minutes.