Despite the fact that this is not the mainaspect to help you distinguish a trustworthy cloud web hosting company from a bad one and a reseller from a real provider, the option to call and consult with a live person is a sign that you are not working with a one-person firm and that you'll be able to reach someone when you're in need of assistance. The phone support for web hosting services may vary from basic to dedicated, thus the problems which can be resolved with a call vary based on the particular supplier. In the general case, these issues are more basic and feature billing or 1st level tech issues since more difficult issues generally require a support ticket where both you and the sysadmins can track what is going on with a particular issue. However, having the option to call your supplier will save you a lot of time and efforts for the numerous small issues that may eventually show up when you manage your hosting account.

Phone Support in Cloud Web Hosting

If you choose to use one of our Linux cloud web hosting, you will be able to contact our support team over the telephone for 14 hours a day. We will help you choose the best package for your websites because we realize that it is better to discuss these issues with a live person. In case you already own an account, we are able to help you with your sales/billing questions as well as general issues, even with some technical problems that don't involve a long time or escalation to an administrator as it is more appropriate to open a support ticket for time-consuming matters in order to have the entire correspondence in one place. We have phone numbers in the United States of America, the United Kingdom and Australia, so you can call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours a day as part of the support services for every single semi-dedicated server plan that we provide. As some issues are more complex and time-consuming, you will need to open a ticket if you come across such a problem, still for all your general, billing or minor tech issues you can always call us and we will assist you quickly to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your sites on our cutting-edge cloud platform or you're able to get any other general info about our semi-dedicated solutions. We have local numbers in the United States, the UK and Australia along with an international number, therefore you will be able to call the one that is closer to your location.